“Mirroring” is using hyperlinks for the mind
The idea of mirroring1 is to repeat the critical (often last) three words of what your conversation counterpart just said, to fuel the conversation.
I’m imagining this as clicking on a hyperlink in a conversation (keyword conversation): the three critical words are highlighted, and to continue the conversation, click on (i.e., repeat) those three critical words.
Some games (e.g., Wasteland 2) use the hyperlinked-words-in-conversation approach to drive conversation.
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Chris Voss and Tahl Raz, Never split the difference: negotiating as if your life depended on it (New York, NY: HarperBusiness, 2016). ↩︎